Returns

FOR ONLINE PURCHASES

 

If you are not completely happy with your purchase, please return it to us in its original condition.

Items should be returned within 14 days from your delivery date, and we will refund you the original purchase price. The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause. Additionally, personalised items are not eligible for return and will be refused and sent back to the customer.

Any free gifts that are sent with your order must also be returned with your order. These must be included in your return package to qualify for a refund.

Should you wish to return your products please please contact customerservice@mclarenstore.com. Make sure you give us the the correct order number and are using the correct email address that you originally placed your order.

 

  

FAULTY GOODS

 

Faulty goods refers to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.

To claim under your warranty, please contact customerservice@mclarenstore.com. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.

 

DISCOUNT CODES & GIFTCARDS

 

Please note at the time of purchase only one discount code is permitted. Discounts cannot be used in conjunction with any other special offers or promotions. If you have any questions on this, please forward them to customerservice@mclarenstore.com and one of our customer services representatives will be happy to help.